> ## Documentation Index
> Fetch the complete documentation index at: https://docs.managem.co.uk/llms.txt
> Use this file to discover all available pages before exploring further.

# Packing your order

<Info>
  **Last updated:** 2 October 2025 This friendly guide shows how to **pack and
  secure** raw singles, graded cards and sealed products so they arrive
  safely—and how to capture **evidence** that helps resolve disputes fast. It
  sits alongside the **Seller Policy**, **Buyer Policy** and **Grading &
  Condition** guidance. If anything here conflicts with the Terms, the **Terms
  prevail**.
</Info>

<Steps>
  <Step title="Prepare the item">
    Confirm the item matches your listing (set/edition, condition, disclosures).
    For sealed items, re-check the **seal** and note any **non-exposing tears**
    in comments/photos.
  </Step>

  <Step title="Choose the right materials">
    Use sleeves, toploaders or semi-rigids, team bags, rigid mailers or sturdy
    boxes, bubble-wrap and corner protection (for sealed and slabs). Avoid plain
    paper envelopes.
  </Step>

  <Step title="Pack securely (see detailed guides below)">
    Immobilise the contents inside a rigid outer. Never tape directly to a
    toploader.
  </Step>

  <Step title="Capture evidence">
    Take clear photos and a short continuous video of the packing, the label and
    the hand-over/acceptance. This is invaluable in a dispute.
  </Step>

  <Step title="Label, track & upload">
    Use a **supported carrier** with a **valid tracking number**. When you mark
    the order **Shipped**, select the carrier, enter tracking, and **upload your
    photos/video** in the Managem UI. Tracking is validated via our partner
    **Easypost**.
  </Step>
</Steps>

## What you'll need

### Single cards

* Penny sleeves (new/clean)
* Toploaders <em>or</em> semi-rigids (Card Saver-style)
* Team bags or small grip-seal bags
* Painter's tape with pull-tabs (no residue)
* Two pieces of stiff card (if no rigid mailer)
* Rigid mailer <em>or</em> small cardboard box + void fill

### Graded cards

* Bubble-wrap (2-3 layers)
* Optional foam or corner guards
* Snug inner box + void fill
* Outer box or rigid mailer rated for the weight

### Sealed products

* Full bubble-wrap coverage (all faces)
* Corner protectors (recommended)
* **Double-wall** cardboard box
* Extra void fill to stop any rattle
* Strong packing tape (H-tape seal)

## How to pack (by item type)

### Single raw / ungraded cards

<Steps>
  <Step title="Sleeve the card">
    Place the card in a **new penny sleeve**. For foils, avoid forcing a curled
    corner; guide it in gently. <strong>Do not press/clean/alter</strong> the
    card.
  </Step>

  <Step title="Add rigid protection">
    Insert into a **toploader** or **semi-rigid**. Secure the opening with
    **painter's tape + pull-tab** (tape the sleeve or team bag—
    <strong>not</strong> the card).
  </Step>

  <Step title="Dust & moisture barrier">
    Put the protected card into a **team bag** (or small grip-seal). This
    prevents dust and moisture and stops the card sliding out.
  </Step>

  <Step title="Immobilise">
    <em>Option A (rigid mailer):</em> Place in a **rigid mailer** with a thin
    layer of padding so it cannot move.
    <em>Option B (small box):</em> Sandwich between **two stiff card pieces**,
    then place in a small box with light void fill. The bundle must not rattle.
  </Step>

  <Step title="Outer seal & label">
    Seal all edges firmly. Apply the label flat (no wrinkles). Add a return
    address. Avoid writing “card” on the parcel.
  </Step>
</Steps>

<Warning>
  **Never** ship in a plain white/boarded envelope without rigid protection.
  **Never** tape directly to a toploader. **Do not** rubber-band bare cards
  together—use sleeves and a team bag.
</Warning>

<TipInfo>
  Sending multiple cards? Sleeve each one, use separate toploaders/semi-rigids,
  then keep the stack aligned and immobilised inside the outer.
</TipInfo>

### Graded cards (slabs)

<Steps>
  <Step title="Wrap the slab">
    Wrap with **2-3 layers of bubble-wrap**. Add **corner guards** or a foam
    frame if available.
  </Step>

  <Step title="Snug inner fit">
    Place the wrapped slab in a **snug box** or rigid mailer with no movement.
    Fill light voids.
  </Step>

  <Step title="Outer box (if needed)">
    For heavier or multiple slabs, use a sturdy outer box. The inner should not
    touch the outer walls; add void fill on all sides.
  </Step>

  <Step title="Seal & label">
    H-tape the seams. Affix the label flat. Avoid exposing the slab to direct
    pressure points.
  </Step>
</Steps>

<Warning>
  **Cracked or tampered slabs must not be listed or shipped**. If the case has
  light scuffs, you may note them in comments; pack to avoid further abrasion.
</Warning>

### Sealed products

<Steps>
  <Step title="Inspect & document">
    Re-check the factory seal. If there are **non-exposing tears**, photograph
    them clearly (edges & close-ups) and mention them in your listing comments.
  </Step>

  <Step title="Pad all faces">
    Wrap the product completely with bubble-wrap; add **corner protection**. Aim
    for no direct box-to-outer contact.
  </Step>

  <Step title="Use a strong outer">
    Choose a **double-wall cardboard box** sized so you can fill all voids. For
    high-value or heavy items, consider **double-boxing**.
  </Step>

  <Step title="Immobilise & seal">
    Fill voids so nothing moves when shaken. Seal with H-tape and reinforce
    stress points.
  </Step>
</Steps>

<Check>
  Minimum standard (from the Seller Policy): **sufficient bubble-wrap** + a
  **double-wall box** (corner protection recommended).
</Check>

## Shipping evidence

<AccordionGroup>
  <Accordion title="What to photograph">
    <ul>
      <li>
        The **item before packing** (front/back; corners/edges; slab cert;
        sealed edges/any tears)
      </li>

      <li>
        The **packing stages**: protection used (sleeve/toploader/team bag or
        wrap), immobilisation inside the mailer/box, and final seal.
      </li>

      <li>
        The **address label** and **tracking number** on the sealed parcel.
      </li>

      <li>
        The **weighed parcel** on a scale (weight visible) and, if possible,
        dimensions.
      </li>
    </ul>
  </Accordion>

  <Accordion title="What to record on video (1-2 minutes)">
    Record a **continuous clip** (no cuts) showing:

    <ol>
      <li>the item condition before</li>
      <li>the materials you use,</li>
      <li>the item going into its protection and into the mailer/box,</li>
      <li>the label with **tracking number**,</li>

      <li>
        a handover/acceptance moment (e.g., **post office counter scan** or
        drop-off receipt)
      </li>
    </ol>

    Keep the file until the order is closed.
  </Accordion>

  <Accordion title="Why this helps">
    Clear, time-stamped photos and video provide strong, neutral **evidence** if
    a case is opened (e.g., damage in transit, “not as described”, or “not
    received”). Combined with valid tracking, they allow Managem to resolve
    disputes **faster and more fairly**.
  </Accordion>

  <Accordion title="Privacy tip">
    Avoid exposing unrelated personal data in images/video. It's fine for the
    shipping label to be visible; please don't include bank slips or screens
    showing unrelated details.
  </Accordion>
</AccordionGroup>

## Mark as "Shipped"

<Steps>
  <Step title="Open the order">
    Go to the order and click <strong>Mark as Shipped</strong>.
  </Step>

  <Step title="Select carrier & enter tracking">
    Choose a **supported carrier** from the dropdown and paste the **tracking
    number**. Managem validates tracking via **Easypost**. If the format/number
    is invalid or not recognised, you'll be prompted to correct it.
  </Step>

  <Step title="Upload your evidence (recommended)">
    Use the **Upload photos/video** area to add your packing photos and short
    clip. These files are stored with the order and can be referenced
    automatically if a case is opened.
  </Step>

  <Step title="Confirm dispatch">
    Click **Confirm**. Tracking will be shared with the buyer and updates will
    flow into the order timeline.
  </Step>
</Steps>

<TipGood>
  Uploading your packing photos/video at the “Mark as Shipped” step measurably
  reduces back-and-forth in cases.
</TipGood>

## Tracking, carriers & delivery

<CardGroup cols={2}>
  <Card title="Supported carriers">
    Royal Mail (recommended), Evri, DHL Express, DPD, UPS, Parcelforce, FedEx,{" "}
    <strong>Yodel</strong>, <strong>InPost</strong>.
    <em>The list may be updated in the Help Centre.</em>
  </Card>

  <Card title="Validation & status">
    Tracking numbers are **validated via Easypost** and must resolve to online
    tracking. A QR code or booking reference without a numeric tracking ID is
    not sufficient.
  </Card>
</CardGroup>

* **Dispatch time:** within **3 Business Days** unless your listing states otherwise (and in any case within **30 days**).
* **Signature on delivery:** required for orders **£150+**.
* **No generic “safe place”**: if the buyer is absent, use a recognised **pickup point/parcel shop**.
* **Risk passes** only on **physical receipt** by the buyer or their nominated person.

<TipInfo>
  Channel Islands sellers: attach any required customs/VAT documents for UK
  deliveries (see the Seller Policy).
</TipInfo>

## Quick checklists

<AccordionGroup>
  <Accordion title="Before you seal the parcel">
    <ul>
      <li>Item matches the listing (condition, edition, disclosures) </li>

      <li>
        Card is sleeved and in toploader/semi-rigid (or slab fully wrapped){" "}
      </li>

      <li>Team bag or equivalent barrier applied </li>
      <li>Contents **immobilised**—no rattle when gently shaken </li>

      <li>
        Outer is rigid and undamaged; seams H-taped □ Address label flat; return
        address added
      </li>
    </ul>
  </Accordion>

  <Accordion title="Before you click “Mark as Shipped”">
    <ul>
      <li>Clear photos taken (item, packing steps, label, weight) </li>

      <li>
        Short continuous video recorded (packing → label → handover/receipt)
      </li>

      <li>**Carrier selected** from the supported list </li>

      <li>
        **Valid tracking number** entered (will be **Easypost-validated**)
      </li>

      <li>Photos/video **uploaded** in the Managem UI</li>
    </ul>
  </Accordion>
</AccordionGroup>

## Common pitfalls (avoid these)

<Warning>
  <ul>
    <li>
      Plain envelopes or flimsily padded mailers with no rigid protection{" "}
    </li>

    <li>Taping directly to toploaders or cards </li>
    <li>Loose items that can move or rub in transit</li>

    <li>
      Omitting tracking, using an unsupported carrier, or entering a booking
      reference instead of a **trackable** number{" "}
    </li>

    <li>Authorising generic “safe-place” delivery for high-value items</li>
  </ul>
</Warning>