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null"},"deliveryAddress":{"oneOf":[{}],"uniqueKey":"outcomes.items.[INDEX].deliveryAddress","typeLabel":"any"}},"required":["id","type","party","status","caseId","amount","createdAt","updatedAt"],"uniqueKey":"outcomes.items.[INDEX]","typeLabel":"object"},"isRequired":true,"uniqueKey":"outcomes","typeLabel":"object[]"},"attachments":{"type":"array","items":{"type":"object","properties":{"url":{"type":"string","format":"uri","isRequired":true,"uniqueKey":"attachments.items.[INDEX].url","typeLabel":"string\u003curi>"},"party":{"type":"string","enum":["SELLER","BUYER","SYSTEM"],"isRequired":true,"uniqueKey":"attachments.items.[INDEX].party","typeLabel":"enum\u003cstring>"},"createdAt":{"oneOf":[{"type":"string","format":"date-time","isRequired":true,"uniqueKey":"attachments.items.[INDEX].createdAt.oneOf.0","typeLabel":"string\u003cdate-time>"},{"type":"string","format":"date-time","isRequired":true,"uniqueKey":"attachments.items.[INDEX].createdAt.oneOf.1","typeLabel":"string\u003cdate-time>"}],"isRequired":true,"uniqueKey":"attachments.items.[INDEX].createdAt","typeLabel":"string\u003cdate-time>"}},"required":["url","party","createdAt"],"uniqueKey":"attachments.items.[INDEX]","typeLabel":"object"},"isRequired":true,"uniqueKey":"attachments","typeLabel":"object[]"},"orderId":{"type":"string","isRequired":true,"uniqueKey":"orderId","typeLabel":"string"},"comment":{"oneOf":[{"type":"string","uniqueKey":"comment.oneOf.0","typeLabel":"string"},{"type":"null","uniqueKey":"comment.oneOf.1","typeLabel":"null"}],"uniqueKey":"comment","typeLabel":"string | null"}},"required":["id","workflowId","reason","status","createdAt","updatedAt","outcomes","attachments","orderId"],"uniqueKey":"","typeLabel":"object"},"examples":{"Example":{"title":"Example","value":{"id":"\u003cstring>","workflowId":"\u003cstring>","reason":"SNAD","status":"OPEN","createdAt":"2023-11-07T05:31:56Z","updatedAt":"2023-11-07T05:31:56Z","outcomes":[{"id":"\u003cstring>","type":"RETURN","party":"SELLER","status":"PENDING","caseId":"\u003cstring>","amount":1,"createdAt":"2023-11-07T05:31:56Z","updatedAt":"2023-11-07T05:31:56Z","comment":"\u003cstring>","deliveryAddress":"\u003cunknown>"}],"attachments":[{"url":"\u003cstring>","party":"SELLER","createdAt":"2023-11-07T05:31:56Z"}],"orderId":"\u003cstring>","comment":"\u003cstring>"}}},"exampleType":"generated"}},"exampleType":"generated"},"ff13fbea-ce79-4ff2-b975-cd40e535d6ed":{"description":"Case not found","content":{"_mintlify/placeholder":{"schema":{"type":"object","description":""}}}},"fcacb51c-33b9-4c07-8e18-3be9af4b3770":{"description":"Outcome already accepted","content":{"_mintlify/placeholder":{"schema":{"type":"object","description":""}}}}},"security":{"4449d5b2-b4b3-4beb-b1cf-8535187f0236":{"Bearer":{"type":"http","scheme":"bearer","scopes":[]}}},"servers":{"a1faa4d7-f526-41b5-8c48-d2be7d297f34":{"url":"https://api.managem.co.uk","description":"Production API"}},"processedSecurityOptions":[{"schemes":[{"scheme":{"type":"http","scheme":"bearer","scopes":[]},"schema":{"title":"Bearer Auth","type":"string","isRequired":true,"description":"Bearer authentication header of the form `Bearer \u003ctoken>`, where `\u003ctoken>` is your auth token.","format":"bearer","typeLabel":"string\u003cbearer>","deprecated":false},"schemeName":"Bearer","name":"Authorization"}],"title":"Bearer"}]},"originalFileLocation":"https://api.managem.co.uk/doc"},"subdomain":"managem","siteName":"docs","title":"Update case - docs","navMaps":{"firstHrefInVersion":{},"firstHrefInLanguage":{}},"lastModified":"2026-03-29T05:02:00.541Z","originalFileLocation":"api-reference/seller-cases/update-case.mdx"},"headHtml":"\u003cscript data-mint-head>(function(){var d=document.documentElement,p=null;if(!p){try{p=localStorage.getItem(\"isDarkMode\")}catch(e){}if(p==='true')p='dark';else if(p==='false')p='light';if(p!=='light'\u0026\u0026p!=='dark'\u0026\u0026p!=='system')p=\"system\"}var r=p==='system'?(matchMedia(\"(prefers-color-scheme: dark)\").matches?'dark':'light'):p;d.classList.remove(r==='dark'?'light':'dark');d.classList.add(r);d.setAttribute(\"data-theme-preference\",p)})();\u003c/script>\u003cmeta data-mint-head name=\"description\" content=\"Apply a seller action to an existing case. Use this endpoint for case workflow actions like accepting/rejecting outcomes or escalating. Rules: - Seller must own the order associated with the case. - Returns 404 for missing/non-owned cases. - Returns 409 when an outcome has already been accepted and cannot be changed. Side effects: - Escalation actions trigger case update notifications. - Returns the refreshed case representation after mutation.\">\u003cmeta data-mint-head name=\"application-name\" content=\"docs\">\u003cmeta data-mint-head name=\"generator\" content=\"Mintlify\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"192x192\" href=\"/mintlify-assets/_mintlify/favicons/managem/tj0HUBDvoCmgK6BV/_generated/favicon/android-chrome-192x192.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"apple-touch-icon\" type=\"image/png\" sizes=\"180x180\" href=\"/mintlify-assets/_mintlify/favicons/managem/tj0HUBDvoCmgK6BV/_generated/favicon/apple-touch-icon.png\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"/mintlify-assets/_mintlify/favicons/managem/tj0HUBDvoCmgK6BV/_generated/favicon/favicon-16x16.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"/mintlify-assets/_mintlify/favicons/managem/tj0HUBDvoCmgK6BV/_generated/favicon/favicon-32x32.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/x-icon\" href=\"/mintlify-assets/_mintlify/favicons/managem/tj0HUBDvoCmgK6BV/_generated/favicon/favicon.ico\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"192x192\" href=\"/mintlify-assets/_mintlify/favicons/managem/tj0HUBDvoCmgK6BV/_generated/favicon-dark/android-chrome-192x192.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"/mintlify-assets/_mintlify/favicons/managem/tj0HUBDvoCmgK6BV/_generated/favicon-dark/favicon-16x16.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"/mintlify-assets/_mintlify/favicons/managem/tj0HUBDvoCmgK6BV/_generated/favicon-dark/favicon-32x32.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/x-icon\" href=\"/mintlify-assets/_mintlify/favicons/managem/tj0HUBDvoCmgK6BV/_generated/favicon-dark/favicon.ico\" media=\"(prefers-color-scheme: dark)\">\u003cmeta data-mint-head property=\"og:title\" content=\"Update case - docs\">\u003cmeta data-mint-head property=\"og:description\" content=\"Apply a seller action to an existing case. Use this endpoint for case workflow actions like accepting/rejecting outcomes or escalating. Rules: - Seller must own the order associated with the case. - Returns 404 for missing/non-owned cases. - Returns 409 when an outcome has already been accepted and cannot be changed. Side effects: - Escalation actions trigger case update notifications. - Returns the refreshed case representation after mutation.\">\u003cmeta data-mint-head property=\"og:site_name\" content=\"docs\">\u003cmeta data-mint-head property=\"og:url\" content=\"https://docs.managem.co.uk/api-reference/seller-cases/update-case\">\u003cmeta data-mint-head property=\"og:type\" content=\"website\">\u003cmeta data-mint-head property=\"og:image\" content=\"https://managem.mintlify.app/_mintlify/api/og/v2?division=Cases\u0026amp;title=Update+case\u0026amp;description=%0AApply+a+seller+action+to+an+existing+case.%0A%0AUse+this+endpoint+for+case+workflow+actions+like+accepting%2Frejecting+outcomes+or+escalating.%0A%0ARules%3A%0A-+Seller+must+\u0026amp;theme=be07e209d93d2fc80a8b1eae\u0026amp;signature=06fd9d55fc87f9c87d96bb03996217713f0c45f5f0cfeb6da9f9b145b3e95dd0\">\u003cmeta data-mint-head property=\"og:image:width\" content=\"1200\">\u003cmeta data-mint-head property=\"og:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"twitter:card\" content=\"summary_large_image\">\u003cmeta data-mint-head name=\"twitter:title\" content=\"Update case - docs\">\u003cmeta data-mint-head name=\"twitter:description\" content=\"Apply a seller action to an existing case. Use this endpoint for case workflow actions like accepting/rejecting outcomes or escalating. Rules: - Seller must own the order associated with the case. - Returns 404 for missing/non-owned cases. - Returns 409 when an outcome has already been accepted and cannot be changed. 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AI","icon":"bot","href":"/mcp"}]},"tabs":[{"tab":"Marketplace","icon":"store","pages":[{"title":"Marketplace","href":"/marketplace/search-and-data"}]},{"tab":"Sellers","groups":[{"group":"Selling","icon":"store","pages":[{"title":"Overview","href":"/sellers"},{"title":"Getting started","href":"/sellers/getting-started"},{"title":"Grading your cards","href":"/sellers/grading-your-cards"},{"title":null,"href":"/sellers/packing-your-order"}]},{"group":"Listings","icon":"list","pages":[{"group":"Management","expanded":false,"pages":[{"title":"Create listing","deprecated":null,"version":null,"openapi":"https://api.managem.co.uk/doc post /seller/listings","href":"/api-reference/seller-listings/create-listing"},{"title":"Bulk create listings","deprecated":null,"version":null,"openapi":"https://api.managem.co.uk/doc post /seller/listings/bulk","href":"/api-reference/seller-listings/bulk-create-listings"},{"title":"Get listing","deprecated":null,"version":null,"openapi":"https://api.managem.co.uk/doc get /seller/listings/{id}","href":"/api-reference/seller-listings/get-listing"},{"title":"Update listing","deprecated":null,"version":null,"openapi":"https://api.managem.co.uk/doc put /seller/listings/{id}","href":"/api-reference/seller-listings/update-listing"},{"title":"Delete listing","deprecated":null,"version":null,"openapi":"https://api.managem.co.uk/doc delete /seller/listings/{id}","href":"/api-reference/seller-listings/delete-listing"}]},{"group":"Search","expanded":false,"pages":[{"title":"Search your listings","deprecated":null,"version":null,"openapi":"https://api.managem.co.uk/doc post /seller/listings/search","href":"/api-reference/seller-listings/search-your-listings"},{"title":"List listings by item","deprecated":null,"version":null,"openapi":"https://api.managem.co.uk/doc get /seller/listings/items","href":"/api-reference/seller-listings/list-listings-by-item"}]},{"group":"Image attachments","expanded":false,"pages":[{"title":"Create attachment","deprecated":null,"version":null,"openapi":"https://api.managem.co.uk/doc post /seller/listings/{id}/attachments","href":"/api-reference/seller-listings/create-attachment"},{"title":"Finalize attachment","deprecated":null,"version":null,"openapi":"https://api.managem.co.uk/doc patch /seller/listings/{id}/attachments","href":"/api-reference/seller-listings/finalize-attachment"},{"title":"Delete attachment","deprecated":null,"version":null,"openapi":"https://api.managem.co.uk/doc delete /seller/listings/{id}/attachments","href":"/api-reference/seller-listings/delete-attachment"}]},{"title":"Suggest listing prices","deprecated":null,"version":null,"openapi":"https://api.managem.co.uk/doc post /seller/listings/suggest","href":"/api-reference/seller-listings/suggest-listing-prices"}]},{"group":"Account","icon":"user","pages":[{"title":"Create seller account","deprecated":null,"version":null,"openapi":"https://api.managem.co.uk/doc post /seller","href":"/api-reference/seller-account/create-seller-account"},{"title":"Get seller account","deprecated":null,"version":null,"openapi":"https://api.managem.co.uk/doc get /seller","href":"/api-reference/seller-account/get-seller-account"},{"title":"Get seller status","deprecated":null,"version":null,"openapi":"https://api.managem.co.uk/doc get /seller/status","href":"/api-reference/seller-account/get-seller-status"},{"title":"Update vacation mode","deprecated":null,"version":null,"openapi":"https://api.managem.co.uk/doc patch /seller/vacation","href":"/api-reference/seller-account/update-vacation-mode"},{"title":"Get dashboard link","deprecated":null,"version":null,"openapi":"https://api.managem.co.uk/doc get /seller/dashboard","href":"/api-reference/seller-account/get-dashboard-link"}]},{"group":"Finance","icon":"notebook","expanded":false,"pages":[{"title":"Retrieve balance","deprecated":null,"version":null,"openapi":"https://api.managem.co.uk/doc get /seller/balance","href":"/api-reference/seller-finance/retrieve-balance"},{"title":"Create payout","deprecated":null,"version":null,"openapi":"https://api.managem.co.uk/doc post /seller/payouts/withdraw","href":"/api-reference/seller-finance/create-payout"},{"title":"List payouts","deprecated":null,"version":null,"openapi":"https://api.managem.co.uk/doc get /seller/payouts","href":"/api-reference/seller-finance/list-payouts"},{"title":"List transfers","deprecated":null,"version":null,"openapi":"https://api.managem.co.uk/doc get /seller/transfers","href":"/api-reference/seller-finance/list-transfers"}]},{"group":"Delivery Configuration","icon":"truck","expanded":false,"pages":[{"title":"Get configuration","deprecated":null,"version":null,"openapi":"https://api.managem.co.uk/doc get /seller/delivery-options","href":"/api-reference/seller-delivery-options/get-configuration"},{"title":"Update configuration","deprecated":null,"version":null,"openapi":"https://api.managem.co.uk/doc put /seller/delivery-options","href":"/api-reference/seller-delivery-options/update-configuration"}]},{"group":"Orders","icon":"shopping-cart","expanded":false,"pages":[{"group":"Management","expanded":false,"pages":[{"title":"List orders","deprecated":null,"version":null,"openapi":"https://api.managem.co.uk/doc get /seller/orders","href":"/api-reference/seller-orders/list-orders"},{"title":"Get order","deprecated":null,"version":null,"openapi":"https://api.managem.co.uk/doc get /seller/orders/{id}","href":"/api-reference/seller-orders/get-order"},{"title":"Update order","deprecated":null,"version":null,"openapi":"https://api.managem.co.uk/doc post /seller/orders/{id}","href":"/api-reference/seller-orders/update-order"},{"title":"Get order history","deprecated":null,"version":null,"openapi":"https://api.managem.co.uk/doc get /seller/orders/{id}/history","href":"/api-reference/seller-orders/get-order-history"},{"title":"Cancel order","deprecated":null,"version":null,"openapi":"https://api.managem.co.uk/doc post /seller/orders/{id}/cancel","href":"/api-reference/seller-orders/cancel-order"}]},{"group":"Carriers","expanded":false,"pages":[{"title":"List carrier","deprecated":null,"version":null,"openapi":"https://api.managem.co.uk/doc get /seller/orders/carriers","href":"/api-reference/seller-orders/list-carrier"}]},{"group":"Packing slip","expanded":false,"pages":[{"title":"Create packing slip","deprecated":null,"version":null,"openapi":"https://api.managem.co.uk/doc get /seller/orders/{id}/packing-slip","href":"/api-reference/seller-orders/create-packing-slip"}]},{"group":"Shipment attachments","expanded":false,"pages":[{"title":"Create attachment","deprecated":null,"version":null,"openapi":"https://api.managem.co.uk/doc post /seller/orders/{id}/shipments/{shipmentId}/attachments","href":"/api-reference/seller-orders/create-attachment"},{"title":"Finalize attachment","deprecated":null,"version":null,"openapi":"https://api.managem.co.uk/doc patch /seller/orders/{id}/shipments/{shipmentId}/attachments","href":"/api-reference/seller-orders/finalize-attachment"}]}]},{"group":"Cases","icon":"heart-crack","expanded":false,"pages":[{"title":"Overview","href":"/sellers/cases/index"},{"title":"List case","deprecated":null,"version":null,"openapi":"https://api.managem.co.uk/doc get /seller/cases","href":"/api-reference/seller-cases/list-case"},{"title":"Get case","description":"\nGet one seller-visible case by ID.\n\nUse this endpoint to load a dedicated case details page.\n\nOwnership and visibility:\n- The case must be linked to an order owned by the authenticated seller.\n- Non-owned or missing cases return `404`.\n\nResponse behavior:\n- Returns the full case, outcomes, and attachment metadata.\n- Attachment objects include resolved asset URLs for immediate rendering.\n","deprecated":null,"version":null,"openapi":"https://api.managem.co.uk/doc get /seller/cases/{id}","href":"/api-reference/seller-cases/get-case"},{"title":"Update case","deprecated":null,"version":null,"openapi":"https://api.managem.co.uk/doc put /seller/cases/{id}","href":"/api-reference/seller-cases/update-case"},{"group":"Case attachments","pages":[{"title":"Create case attachment","description":"\nCreate a draft upload URL for a seller case attachment.\n\nThis is step 1 of the case attachment flow.\n\nWorkflow:\n1. Call this endpoint to receive an image `id` and direct `uploadURL`.\n2. Upload image bytes directly to the returned URL.\n3. Finalize the upload with the finalize attachment endpoint.\n\nRules:\n- Case must exist and belong to one of the seller’s orders.\n- Non-owned or missing cases return `404`.\n","deprecated":null,"version":null,"openapi":"https://api.managem.co.uk/doc post /seller/cases/{id}/attachments","href":"/api-reference/seller-cases/create-case-attachment"},{"title":"Finalize attachment","deprecated":null,"version":null,"openapi":"https://api.managem.co.uk/doc patch /seller/cases/{id}/attachments","href":"/api-reference/seller-cases/finalize-attachment"}]}]},{"group":"Imports","icon":"cloud-upload","expanded":false,"pages":[{"title":"Overview","href":"/sellers/imports/index"},{"title":"Building a CSV","href":"/sellers/imports/building-a-csv"},{"title":"Creating an Import","href":"/sellers/imports/creating-an-import"},{"title":"Handling Import Errors","href":"/sellers/imports/handling-errors"},{"title":"List imports","deprecated":null,"version":null,"openapi":"https://api.managem.co.uk/doc get /seller/imports","href":"/api-reference/seller-imports/list-imports"},{"title":"Create an import","deprecated":null,"version":null,"openapi":"https://api.managem.co.uk/doc post /seller/imports","href":"/api-reference/seller-imports/create-an-import"},{"title":"Retrieve an import","deprecated":null,"version":null,"openapi":"https://api.managem.co.uk/doc get /seller/imports/{id}","href":"/api-reference/seller-imports/retrieve-an-import"},{"title":"Stop/Start an import","deprecated":null,"version":null,"openapi":"https://api.managem.co.uk/doc patch /seller/imports/{id}/status/{mode}","href":"/api-reference/seller-imports/stopstart-an-import"}]},{"group":"Webhooks","icon":"plug","expanded":false,"pages":[{"title":"Overview","href":"/sellers/webhooks/index"},{"group":"Management","pages":[{"title":"Get delivery metrics","deprecated":null,"version":null,"openapi":"https://api.managem.co.uk/doc get /seller/webhooks/metrics","href":"/api-reference/seller-webhooks/get-delivery-metrics"},{"title":"List webhooks","deprecated":null,"version":null,"openapi":"https://api.managem.co.uk/doc get /seller/webhooks","href":"/api-reference/seller-webhooks/list-webhooks"},{"title":"Create webhook","deprecated":null,"version":null,"openapi":"https://api.managem.co.uk/doc post /seller/webhooks","href":"/api-reference/seller-webhooks/create-webhook"},{"title":"Retrieve a webhook","deprecated":null,"version":null,"openapi":"https://api.managem.co.uk/doc get /seller/webhooks/{webhookId}","href":"/api-reference/seller-webhooks/retrieve-a-webhook"},{"title":"Update a webhook","deprecated":null,"version":null,"openapi":"https://api.managem.co.uk/doc patch /seller/webhooks/{webhookId}","href":"/api-reference/seller-webhooks/update-a-webhook"},{"title":"Delete webhook","deprecated":null,"version":null,"openapi":"https://api.managem.co.uk/doc delete /seller/webhooks/{webhookId}","href":"/api-reference/seller-webhooks/delete-webhook"},{"title":"Replace a subscription","deprecated":null,"version":null,"openapi":"https://api.managem.co.uk/doc put /seller/webhooks/{webhookId}/subscriptions","href":"/api-reference/seller-webhooks/replace-a-subscription"}]},{"group":"Testing","pages":[{"title":"Test webhook delivery","deprecated":null,"version":null,"openapi":"https://api.managem.co.uk/doc get /seller/webhooks/{webhookId}/test","href":"/api-reference/seller-webhooks/test-webhook-delivery"}]},{"group":"Error handling","pages":[{"title":"List delivery failures","deprecated":null,"version":null,"openapi":"https://api.managem.co.uk/doc get /seller/webhooks/{webhookId}/failures","href":"/api-reference/seller-webhooks/list-delivery-failures"},{"title":"Retrieve webhook failure","deprecated":null,"version":null,"openapi":"https://api.managem.co.uk/doc get /seller/webhooks/{webhookId}/failures/{failureId}","href":"/api-reference/seller-webhooks/retrieve-webhook-failure"},{"title":"Download failure HAR","deprecated":null,"version":null,"openapi":"https://api.managem.co.uk/doc get /seller/webhooks/{webhookId}/failures/{failureId}/download","href":"/api-reference/seller-webhooks/download-failure-har"}]}]},{"group":"Stats","icon":"chart-bar","expanded":false,"pages":[{"title":"Get seller stat","deprecated":null,"version":null,"openapi":"https://api.managem.co.uk/doc get /seller/stats","href":"/api-reference/seller-stats/get-seller-stat"}]}]},{"tab":"Buyers","pages":[{"title":"Buyers","href":"/api-reference/basket/get-basket-items"}]}]},"title":"Update case - 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