Update case
Cases
Update case
Apply a seller action to an existing case.
Use this endpoint for case workflow actions like accepting/rejecting outcomes or escalating.
Rules:
- Seller must own the order associated with the case.
- Returns
404for missing/non-owned cases. - Returns
409when an outcome has already been accepted and cannot be changed.
Side effects:
- Escalation actions trigger case update notifications.
- Returns the refreshed case representation after mutation.
PUT
Update case
Authorizations
Bearer authentication header of the form Bearer <token>, where <token> is your auth token.
Path Parameters
Case ID
Body
application/json
- Option 1
- Option 2
- Option 3
- Option 4
- Option 5
Available options:
escalate Response
Updated case
Available options:
SNAD, DAMAGED, WRONG_ITEM, NOT_RECEIVED, OTHER, CHARGEBACK Available options:
OPEN, REMEDIATION, SETTLED, CLOSED, ESCALATED