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PUT
/
user
/
cases
/
{id}
Update case
curl --request PUT \
  --url https://api.managem.co.uk/user/cases/{id} \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "action": "escalate"
}
'
{
  "id": "<string>",
  "workflowId": "<string>",
  "purchaseId": "<string>",
  "createdAt": "2023-11-07T05:31:56Z",
  "updatedAt": "2023-11-07T05:31:56Z",
  "outcomes": [
    {
      "id": "<string>",
      "caseId": "<string>",
      "amount": 1,
      "createdAt": "2023-11-07T05:31:56Z",
      "updatedAt": "2023-11-07T05:31:56Z",
      "comment": "<string>",
      "deliveryAddress": "<unknown>"
    }
  ],
  "attachments": [
    {
      "url": "<string>",
      "createdAt": "2023-11-07T05:31:56Z"
    }
  ],
  "comment": "<string>"
}

Authorizations

​
Authorization
string
header
required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Path Parameters

​
id
string
required

Case ID

Body

application/json
​
action
enum<string>
required
Available options:
escalate

Response

Updated case

​
id
string<cuid2>
required
​
workflowId
string
required
​
purchaseId
string
required
​
reason
enum<string>
required
Available options:
SNAD,
DAMAGED,
WRONG_ITEM,
NOT_RECEIVED,
OTHER,
CHARGEBACK
​
status
enum<string>
required
Available options:
OPEN,
REMEDIATION,
SETTLED,
CLOSED,
ESCALATED
​
createdAt
string<date-time> | null
required
​
updatedAt
string<date-time> | null
required
​
outcomes
object[]
required
​
attachments
object[]
required
​
comment
string | null