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Cases are Managem’s dispute workflow between a buyer and seller for contested order items. From the buyer side, these endpoints let you track a dispute from first report to final resolution without leaving the purchase flow.

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Dispute lifecycle (step-by-step)

  1. A case begins when disputed items are submitted through a purchase/order dispute action.
  2. Managem opens the case, records reason/comment, links disputed items, and stores initial proposed outcomes.
  3. Both sides can upload case evidence (create upload URL, then finalize attachment).
  4. Both sides can continue negotiation by proposing outcomes (RETURN, REFUND, REPLACEMENT).
  5. Outcomes can be accepted or rejected by the opposite party:
    • accepted RETURN -> case moves to SETTLED and later CLOSED when resolved
    • accepted REFUND/REPLACEMENT -> case moves directly to CLOSED
  6. Either party can escalate, and unresolved open/remediation cases are auto-escalated by the system after 7 days.

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Buyer-focused behavior

  • If a RETURN outcome is proposed, seller return-address details are hidden until a seller accepts the return outcome.
  • Case history is recorded as actions happen, so timeline/audit views can explain who did what.
  • Stats are invalidated as case state changes to keep buyer/seller dashboard counts current.