Rate: 4% of the item price (excluding shipping).
Scope: Applied to each item in your basket; shown clearly at checkout before you pay.
No fixed add‑on: There is no fixed per‑order add‑on—just 4% of the item price.
Examples: £25 item → £1.00 BPF; £200 item → £8.00 BPF.
Item never arrives (no delivery scan / lost in transit).
“Delivered” but not received (suspected misdelivery/theft before you or your nominee obtained physical possession).
Arrives damaged (in transit) or incomplete.
Significantly Not As Described (SNAD)—e.g., wrong card/edition, undisclosed damage/alteration, material grading shortfall, incorrect language/foil variant.
Counterfeit—full refund if a card is determined to be fake (our Counterfeit & Authenticity Policy applies).
Off‑platform or in‑person transactions.
Change‑of‑mind after dispatch (your cooling‑off rights still apply separately—see §7).
Policy breaches that undermine delivery proof (e.g., requesting a generic “safe place”).
Items outside Managem categories (e.g., digital codes, mystery packs, trading supplies).
Missing/altered evidence (e.g., discarding all packaging where damage is claimed).
Normal wear/tear or defects from use after you accept delivery.
1.
On delivery—inspect promptly. Keep the packaging. Photograph the item, label, parcel and any damage.
2.
Open a case at any time. You can open a case from your order whenever you need to—you don’t have to wait.
3.
Escalate to Managem when you’re stuck. If you can’t reach a quick resolution with the seller, escalate from the order page. Sellers are generally expected to respond within 5 Business Days, but that is not a waiting requirement—escalate sooner for non‑delivery, suspected misdelivery or fraud.
4.
Faulty/SNAD/counterfeit: the seller provides the return label.
Change‑of‑mind: you pay return postage (see §7).
Cooling‑off: Cancel within 14 days from the day after delivery; return within 14 days of cancellation.
Refund timing: Seller refunds within 14 days of receiving the return or proof of posting.
Outbound shipping: Standard outbound delivery is refundable on cooling‑off; you pay return postage unless the seller agrees otherwise.
Faulty goods (CRA 2015): Statutory remedies continue beyond our internal process windows.
Tracking history and any delivery photo/signature/GPS scan.
Photos: front/back of card; close‑ups of issues; outer parcel and label.
Graded items: slab with visible certificate number.
Sealed products: seals, corners, and any crushing/tears.
Short summary of what differs from the listing (grade, edition, language, foil, alteration, etc.).
