Terms & Conditions

1. Who we are and how to contact us

MANAGEM (“we”, “us”, “our”). is operated by MANAGEM MARKETPLACE LIMITED, registered in England under company number 16617454. Contact: support@managem.co.uk

2. What we do (marketplace role)

We operate an online marketplace where independent sellers (“Sellers”) list trading cards and related items for sale to buyers (“Buyers”). Unless stated for a specific programme, the contract of sale is between the Buyer and the Seller. We act as the Seller’s limited payments agent to receive Buyer funds and pass on payouts in line with these Terms; payment to us satisfies the Buyer’s payment obligation to the Seller for the paid amount. We are not the Seller and we do not take title to goods at any point.

3. Eligibility and accounts

You must be 18+ to buy or sell. Keep your account details secure and accurate. You’re responsible for activity on your account.

4. United Kingdom‑only Service

We serve United Kingdom (UK‑based) Users shipping within the UK only. Listings, prices and shipping are in Great British Pounds (GBP).

5. Marketplace policies & applicable law

Use of the marketplace is governed by: (a) these Terms; (b) our Seller Policy, Buyer Policy, Shipping Policy, Counterfeit & Authenticity Policy, and Privacy Policy; and (c) applicable UK law, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and Consumer Rights Act 2015, where they apply. Statutory rights cannot be excluded.

6. Listings and prohibited items

Sellers must list accurately (title, set/printing, language, condition, quantity). Allowed: trading cards (including graded) and sealed products. Prohibited: counterfeits, proxies, stolen goods, digital codes, pre‑orders, and misgraded items. We may remove listings, hold payouts, or suspend accounts for policy breaches.

7. Pricing, taxes and invoices

Prices shown are set by Sellers and exclude shipping unless stated. VAT: If a Seller is VAT‑registered, the Seller is responsible for VAT compliance and issuing VAT invoices where required. We may facilitate tax calculation and collection for Sellers via Stripe tooling (e.g., Stripe Tax) where configured; this does not transfer the Seller’s legal responsibilities. If we are legally required to collect VAT in any scenario, we will do so and indicate this at checkout and in your records.

8. Order process & contract formation

Placing an order: You confirm your items and pay via our hosted checkout page via Stripe.

Acknowledgment: We’ll acknowledge receipt and confirmation of your purchase via email, without undue delay.

Contract: A separate contract forms between the Buyer and each Seller for items included in the order once checkout completes.

Service Errors: The order is cancelled and refunded upon the service encountering an error, or being offline.

Error correction: Our basket/checkout allows you to review/amend input before placing the order.

9. Payments, holds and payouts

We collect payment for the Seller as their limited payments agent (see 2.). Payouts go to the Seller’s nominated UK bank account via Stripe Connect, subject to Seller completing Stripe onboarding/KYC.

A Seller must have a minimum of £10 in-order to initiate a payout to their configured UK Bank Account. Payouts below £10 incur a transaction fee of £0.30.

Payouts are triggered by a “delivered” status, which is set as follows:

If the Buyer marks delivered, we mark delivered immediately and release payout.

If EasyPost shows “Delivered”, we release the payout after 2 days unless the Buyer opens a dispute/refund request in that window.

If the Seller marks “Shipped” and neither (1) nor (2) occurs, we mark delivered 14 days after “Shipped.”
These triggers are internal payout rules only and do not affect statutory rights or Seller obligations.

Delivery charges are paid out once the order is fulfilled.

We may delay, reverse or set‑off payouts (and/or maintain a reserve) for refunds, chargebacks, suspected fraud, breach of policy, negative delivery outcomes, or disputes. Sellers authorise us to net‑settle any amounts owed to us from current or future payouts.

10. Shipping & delivery (tracked only)

Tracked shipments are mandatory for all orders. Sellers choose the carrier but must provide a valid tracking number for one of our supported carriers when marking an order “Shipped.”

A Seller has 30 days to ship item(s) or a refund will be automatically issued; additionally, if no delivery date is agreed, Sellers must deliver within 30 days of order.

Packaging: Cards and products must be protected to avoid damage (sleeve/top‑loader/rigid mailer as appropriate).

Risk (trader→consumer): Goods remain at the Seller’s risk until the consumer has physical possession (or a person the consumer identifies to take possession). Deliveries to a generic “safe place” are discouraged and do not shift risk unless the consumer has nominated a person to receive, or the consumer arranges their own carrier.

11. Cancellations, returns and refunds

A. Refunds

All refunds should be initiated from the website by clicking the “Refund” button next to the order.

B. Consumer cooling‑off (trader→consumer only)

Consumers have 14 days from the day after delivery to cancel for any reason. The Buyer must return goods within 14 days of cancellation; the Seller must refund within 14 days of receipt (or proof of posting). The Seller may deduct for diminished value caused by handling beyond what’s necessary to examine the goods’ nature/characteristics.

C. Faulty / “not as described” (all sales)

For faulty, misgraded/condition‑mismatched, incomplete, or counterfeit items, Buyers should contact the Seller via the order within 30 days of delivery. If unresolved after 2 business days, Buyers may escalate to us for mediation. For listings with clear photos of the exact item, determinations of “not as described” will take those photos into account. This clause does not limit any statutory right of cancellation in 11.A.

D. Missing / not received

If tracking shows no delivery, the Seller must resolve or refund. If tracking shows “Delivered”, we will review available evidence (scan detail/GPS where available, address accuracy, signature if any, delivery photo). Because payouts may be released 2 days after an EasyPost “Delivered” scan, the Seller remains liable to refund where required by law or policy if the parcel was misdelivered or stolen before physical possession by the consumer (or a nominated person).

E. Counterfeit

We may require the Buyer to return suspected counterfeits to us or the Seller for examination. Proven counterfeits receive a full refund; we may suspend the Seller and notify rights holders.

F. Sealed product

Consumers may cancel under 11.A. (where applicable). A Seller may deduct for diminished value if the Buyer opens/uses the product beyond inspection.

G. Return costs

Unless the Seller fails to supply as described or the item is faulty, Buyer pays return postage if this was disclosed pre‑contract; otherwise the Seller covers it. Outbound standard shipping is refundable on cancellations.

12. Disputes and our role

Use order messaging to resolve issues first. If the Seller doesn’t respond within 2 business days or you can’t agree, we may mediate. We may issue partial/full refunds, reverse payouts, or make a final determination to keep the marketplace safe.

13. Seller obligations (high level)

Ship on time with tracked service (signature recommended for higher‑value orders).

Keep order status and tracking updated.

Maintain accurate listings and grading (per our Grading & Condition Policy).

Comply with consumer legislation, including 14‑day withdrawal where applicable.

14. Service Fees

We charge the Buyer per completed sale (see Fee Schedule). Fees may change; we’ll post changes with reasonable notice.

15. Content and IP

User‑generated images/text must be lawful and non‑infringing. You grant us a licence to host and display your listings to operate the marketplace.

16. Acceptable use

No fraud, off‑platform transactions for listed items, abuse, scraping, or interference with others’ listings. We may suspend or terminate for policy breaches.

17. Data & privacy

See our Privacy Policy for how we process personal data. We do not use Buyer data for any purpose beyond fulfilling the order.

18. Liability

Nothing limits liability for personal injury from negligence, fraud, or other non‑excludable rights. Otherwise, to the extent permitted by law, we exclude indirect/consequential losses and cap our liability to the total fees paid by you to us in the 12 months before the claim. Statutory consumer rights remain unaffected.

19. Term, suspension and termination

We may suspend or terminate accounts for policy breaches, legal risk, or fraud prevention. You may close your account any time.

20. Changes to these Terms

We may update these Terms. We’ll post changes and the effective date. Continued use after the effective date means acceptance.

21. Governing law & jurisdiction

These Terms are governed by the laws of England & Wales.

Terms & Conditions

1. Who we are and how to contact us#

2. What we do (marketplace role)#

3. Eligibility and accounts#

4. United Kingdom‑only Service#

5. Marketplace policies & applicable law#

6. Listings and prohibited items#

7. Pricing, taxes and invoices#

8. Order process & contract formation#

9. Payments, holds and payouts#

10. Shipping & delivery (tracked only)#

11. Cancellations, returns and refunds#

A. Refunds#

B. Consumer cooling‑off (trader→consumer only)#

C. Faulty / “not as described” (all sales)#

D. Missing / not received#

E. Counterfeit#

F. Sealed product#

G. Return costs#

12. Disputes and our role#

13. Seller obligations (high level)#

14. Service Fees#

15. Content and IP#

16. Acceptable use#

17. Data & privacy#

18. Liability#

19. Term, suspension and termination#

20. Changes to these Terms#

21. Governing law & jurisdiction#